Novotel Singapore On Stevens

Hospitality and cleanliness

We arrived at Novotel on Stevens a few hours after its reception area was closed for refurbishment. Arriving guests were being attended to at Mercure Hotel next door and it was chaos with guests, staff and luggage everywhere! Hardly the calm and welcoming reception we expected. However, Deepika was brilliant navigating the transition at reception. She was cool as a cucumber, efficient and cheerful assisting us on our arrival. Terrific effort under the trying conditions, Deepika. Greatly appreciated. Douglas and Rosie Turnbull, Melbourne

Overall very nice decorations. Room was clean with all the facilities. Enough space for three of us. We had 3 check in and 3 carry on luggage but everything could fit well and still enough space to walk. Breakfast was amazing. Good choice of continental and Asian food. Staff was really friendly. Shaun from the kitchen was extremely helpful to make eggs as per our liking. Check in and check out process was also very quick. There is a free shuttle from hotel to nearby places and MRT. Bus stop is 5 min walk.

Room well sized, well presented with modern and welcoming feel and look, utilities all functioned (even the hair dryer) so overall, very good.

Frome the moment I arrived in the taxi to when i left, i was pleased and very satisfied at the level of service provided by the staff. Especially when I checked in Dash was very helpful assisting me at reception with arranging my room. Charlie was great in bringing my bags to my room on level 7 Room 729. Loved the view and the room was very clean, view perfect, bathroom hygienic, loved the comfortable bed. After flying for 14 hours from Europe and very jet-lagged, i slept so well and woke up refreshed ready to explore the beautiful city of Singapore. Breakfast was scrumptious, with a tasty mix of local and European dishes. Lunch was tasty. On checking out, Sofie was very helpful. The level of customer care and service provided by Sofie was simply outstanding.